Comments on: The Fine Line between Training and Support http://www.gryphonmountain.net/2008/04/the-fine-line-between-training-and-support/ Technical Communication and Other Writing Topics (by Ben Minson) Thu, 9 Sep 2010 15:59:36 -0500 hourly 1 http://wordpress.org/?v=3.0 By: web support agent http://www.gryphonmountain.net/2008/04/the-fine-line-between-training-and-support/comment-page-1/#comment-162 web support agent Tue, 29 Apr 2008 08:34:21 +0000 http://www.gryphonmountain.net/?p=23#comment-162 It is important for an agent to work by itself without supervisor assistance, but working with a colleague asking some ideas could also be very useful in times. It is important for an agent to work by itself without supervisor assistance, but working with a colleague asking some ideas could also be very useful in times.

]]> By: Ben http://www.gryphonmountain.net/2008/04/the-fine-line-between-training-and-support/comment-page-1/#comment-104 Ben Tue, 08 Apr 2008 22:15:02 +0000 http://www.gryphonmountain.net/?p=23#comment-104 Case in point: Just today, one of the members of a second-level support team called me for some advice on helping a user. She said that she figured since I was giving the training, I knew a lot about the application, so she decided to call me. I think that's all right on occasion, but I just don't want it to eat up my time. Case in point: Just today, one of the members of a second-level support team called me for some advice on helping a user. She said that she figured since I was giving the training, I knew a lot about the application, so she decided to call me.

I think that’s all right on occasion, but I just don’t want it to eat up my time.

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