Comments on: Where Usability and Documentation Meet http://www.gryphonmountain.net/2009/10/where-usability-and-documentation-meet/ Technical Communication and Other Writing Topics (by Ben Minson) Mon, 8 Mar 2010 23:39:18 -0600 http://wordpress.org/?v=2.9.2 hourly 1 By: Jusan http://www.gryphonmountain.net/2009/10/where-usability-and-documentation-meet/comment-page-1/#comment-37099 Jusan Tue, 27 Oct 2009 04:31:27 +0000 http://www.gryphonmountain.net/?p=757#comment-37099 Thank you for this excellent tips, this will help a lot to those who attain this particular job. It is not only a very useful tips but it's also an informative thoughts. I really love the idea of sharing this. Thank you for this excellent tips, this will help a lot to those who attain this particular job. It is not only a very useful tips but it’s also an informative thoughts. I really love the idea of sharing this.

]]> By: Larry Kunz http://www.gryphonmountain.net/2009/10/where-usability-and-documentation-meet/comment-page-1/#comment-36744 Larry Kunz Wed, 21 Oct 2009 15:05:53 +0000 http://www.gryphonmountain.net/?p=757#comment-36744 Good thoughts, Ben. Thanks for taking on the myth that use case-based development obviates the need for usability testing. When a product is easy to use, the documentation can focus on providing useful conceptual or background information rather than bogging down in describing the UI. It's the difference between "How do I fill in this form?" and "How can I choose the right values when filling in this form?" Put another way, it's the difference between getting the product to work and making the product work effectively. Good thoughts, Ben. Thanks for taking on the myth that use case-based development obviates the need for usability testing.

When a product is easy to use, the documentation can focus on providing useful conceptual or background information rather than bogging down in describing the UI. It’s the difference between “How do I fill in this form?” and “How can I choose the right values when filling in this form?” Put another way, it’s the difference between getting the product to work and making the product work effectively.

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