Comments on: Six Things to Remember in Your Documentation Usability Testing http://www.gryphonmountain.net/2009/12/six-things-to-remember-in-your-documentation-usability-testing/ Technical Communication and Other Writing Topics, by Ben Minson Wed, 11 Jan 2012 04:05:49 +0000 hourly 1 http://wordpress.org/?v=3.0.4 By: Larry Kunz http://www.gryphonmountain.net/2009/12/six-things-to-remember-in-your-documentation-usability-testing/#comment-433 Larry Kunz Fri, 18 Dec 2009 14:42:04 +0000 http://www.gryphonmountain.net/?p=820#comment-433 This is a good list Ben; and as you say, it pertains to all kinds of usability testing. I'm a big believer in #3. I encourage the participant to keep up a running commentary about what she's thinking and feeling. You can never get too much of this. I had to think for a while about #6. I finally decided that I agree with you. The participant is motivated to complete the test and do a good job. It's human nature (we all want to please), and it would almost certainly outweigh any concerns about planting a negative idea in her mind. This is a good list Ben; and as you say, it pertains to all kinds of usability testing.

I’m a big believer in #3. I encourage the participant to keep up a running commentary about what she’s thinking and feeling. You can never get too much of this.

I had to think for a while about #6. I finally decided that I agree with you. The participant is motivated to complete the test and do a good job. It’s human nature (we all want to please), and it would almost certainly outweigh any concerns about planting a negative idea in her mind.

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