Comments on: Documentation Needs Usability Testing, Too http://www.gryphonmountain.net/2010/01/documentation-needs-usability-testing-too/ Technical Communication and Other Writing Topics (by Ben Minson) Thu, 9 Sep 2010 15:59:36 -0500 hourly 1 http://wordpress.org/?v=3.0 By: Larry Kunz http://www.gryphonmountain.net/2010/01/documentation-needs-usability-testing-too/comment-page-1/#comment-42539 Larry Kunz Wed, 13 Jan 2010 14:24:13 +0000 http://www.gryphonmountain.net/?p=835#comment-42539 Ben, I like the way that you take a strong stand for usability in your blog posts. Three different dynamics are going on here: Attracting users to the content, encouraging users to participate in developing the content, and making everything usable. The first dynamic is about search-engine optimization and stuff like that. The second, because it opens the door to contributors who aren't trained to be technical writers and because it uses nontraditional tools (e.g., wiki instead of FrameMaker), actually makes the third dynamic more challenging. Challenging, but still indispensable. Ben, I like the way that you take a strong stand for usability in your blog posts.

Three different dynamics are going on here: Attracting users to the content, encouraging users to participate in developing the content, and making everything usable.

The first dynamic is about search-engine optimization and stuff like that. The second, because it opens the door to contributors who aren’t trained to be technical writers and because it uses nontraditional tools (e.g., wiki instead of FrameMaker), actually makes the third dynamic more challenging. Challenging, but still indispensable.

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